Shipping Policy

By placing an order on toyfy.in, you agree to the terms set out in this Shipping Policy along with our Terms of Service.

1. Delivery timelines

  • Orders are processed within 1-2 working days (excluding Sundays and public holidays).
  • Delivery is usually completed within 5-7 working days across most parts of India.
  • We currently do not offer international shipping.
  • Deliveries are handled by courier partners such as Blue Dart, Delhivery and XpressBees.

Delivery timelines are estimates and may vary due to factors beyond our control, such as weather, strikes or logistical delays.

2. Shipping charges

  • Standard delivery is free across India on fully prepaid orders only.
  • Cash on Delivery (COD) and partial COD orders have a shipping charge, shown at checkout before you place the order.
  • Express delivery, where available, is Rs. 99 per order and is non-refundable. It can be selected at checkout.
  • All prices displayed on toyfy.in are inclusive of applicable taxes.

3. Tracking your order

  • Please provide complete and accurate shipping details, including a landmark or alternate contact where helpful.
  • Toyfy is not responsible for delays or non-delivery caused by an incorrect or incomplete address.
  • Once your order is dispatched, you will receive the courier name and tracking number by email and SMS.
  • Couriers generally make up to three delivery attempts. If delivery fails after these attempts, the order may be cancelled and refunded in full for prepaid orders.

4. Cash on Delivery

  • COD is available for most serviceable pincodes in India. If it is unavailable for your area, you will be told at checkout.
  • COD and partial COD orders are not eligible for free shipping and cannot be cancelled.
  • Repeated refusal of COD orders without a valid reason may result in COD being restricted for that address or number.

5. Damaged or tampered packages

If your order arrives damaged, tampered with or unsealed, please do not accept the package. Email us immediately at toyfy.in@gmail.com with your order ID and photos or video of the package. If you refuse the package at delivery, it comes back to us through the courier and you pay nothing extra. Once it reaches us and is verified, we will send a replacement or a full refund. If you accept the package and return it later, the return shipping cost is paid by you, as set out in our Return and Refund Policy.

6. Delivery delays

Delays can be caused by adverse weather, government restrictions or strikes, courier network issues, or high order volumes during peak seasons. In such cases we will make reasonable efforts to inform you using your registered email or mobile number. Toyfy is not liable for indirect or consequential losses arising from delivery delays beyond our control.

7. Returns and exchanges

Returns and exchanges can be requested within 7 days of delivery. We do not arrange return pickups: the customer sends the item back at their own cost, and refunds are issued only after the returned item reaches us in good condition. See our Return and Refund Policy for full details.

8. Customer support

Email: toyfy.in@gmail.com
Phone (for information only): +91 99741 67082
Working hours: Monday to Saturday, 10:00 AM to 5:00 PM IST

Our phone number is for general information only. For complaints, returns, cancellations or any problem with an order, please email us at toyfy.in@gmail.com.