Refund policy

At Toyfy, your satisfaction is our top priority. We offer a 7-day return and exchange policy on every order, including items bought on discount or during a promotion.

Eligibility for returns

  • The item must be unused and in the same condition as received.
  • It must include the original box, tags and packaging.
  • Proof of purchase (order confirmation or invoice) is required.
  • The request must be made within 7 days of delivery.

Return shipping cost

The full cost of returning an item is paid by you, for every return and exchange. We do not arrange return pickups. Once your return is approved, you need to send the item to our address yourself, using any courier of your choice.

Please pack the item securely in its original box. If the item reaches us damaged or defective, we cannot issue a refund or exchange, so we recommend using a courier with tracking and keeping the receipt.

Damaged, defective or wrong item

If you receive a damaged, defective or incorrect product, contact us within 24 hours of delivery with photos or video (unboxing footage is ideal). Once verified, you send the item back to us at your own cost, and we send a replacement or issue a refund for the product after the item reaches us.

How to start a return

Email toyfy.in@gmail.com with your order ID, a description of the issue and supporting photos or video. Once approved, we share the address to send the item to. Items sent back without prior approval cannot be accepted.

Refunds

  • Refunds are issued only after the returned item reaches us and passes inspection. No refund is issued while the item is in transit.
  • Once the item is received and approved, the refund is sent to your original payment method within 5-7 business days. For Cash on Delivery orders, the refund is sent to a bank account or UPI ID you share with us.
  • Exact timing depends on your bank or payment provider.
  • The return shipping cost you paid is not refunded, and neither is the original delivery charge, if any.
  • If the returned item reaches us damaged or defective, no refund is issued. This includes damage that happens while the item is being sent back to us.
  • If the returned item is used or missing its original box or parts, we may refuse the refund and send the item back to you.

Exchanges

Exchanges are available within 7 days of delivery and depend on stock availability. The return shipping cost for an exchange is paid by you. If the item you want is unavailable, we issue a refund instead. Exchanges are processed within 5-7 business days of the returned item reaching us.

Cancellations

Only fully prepaid orders can be cancelled. Orders placed with Cash on Delivery (COD) or partial COD (part paid online, the rest paid on delivery) cannot be cancelled.

You can cancel a fully prepaid order before it is dispatched by emailing us at toyfy.in@gmail.com. It is refunded in full within 5-7 business days. Once an order has been dispatched it can no longer be cancelled, but it can still be returned under this policy.

Contact

Toyfy, Karma Business Centre, Krishna Avenue, Mota Varachha, 517, Surat, Gujarat 394101, India
Email: toyfy.in@gmail.com
Phone (for information only): +91 99741 67082
Working hours: Monday to Saturday, 10:00 AM to 5:00 PM IST

Our phone number is for general information only. For complaints, returns, cancellations or any problem with an order, please email us at toyfy.in@gmail.com.